The importance of customer satisfaction cannot be underestimated, and the best way to find out whether your customers are satisfied is to ask them.
Customer satisfaction surveys measure and evaluate the attitudes, opinions and satisfaction levels of your customer, realtor and title company. Not only are customer satisfaction surveys quick to produce, they are also guaranteed to yield invaluable results.
Customer Satisfaction Survey Invitation emails are automatically sent out to the borrower, buyer’s agent and title company with loans funded the previous day.
The survey asks 5 questions. Each question can be answered with a sliding scale from one to ten points, with the highest score being a ten. At the end of the survey, the Borrower may ask to be contacted by a manager, enter comments, and/or refer a friend.